Sale items purchased during the Long Weekend Sale between August 28, 2024-September 2, 2024 are exchange only, meaning you may exchange for another item or store credit. No refunds can be accommodated.

Items purchased on sale between July 10, 2024-July 16, 2024 are final sale, meaning no returns, exchanges or refunds can be accommodated.

Items purchased on sale outside of July 10, 2024-July 16, 2024 are exchange only, meaning you may exchange for another item or store credit. No refunds can be accommodated.

For items with a 20% or more discount you may exchange for another item or store credit. No refunds.

TORONTO PREMIUM OUTLET: All sale products priced 20% off or more are exchange only.

Bras (Knix & Simone Perélè), Tops (including Bodysuits), Thigh Saver (including Leakproof), Shapewear (including Leakproof) and Pads are eligible for return or exchange within 30 days of delivery.

Please note, you may remove the tags/packaging of the above products in order to wash and wear to ensure you’ve got the correct fit. NOOD products excluded.

NOOD: Eligible for refund or exchange within 30 days of delivery. Products must be brand new in original packaging in order to be eligible.

Please see Sale section for return and exchange policies for items on sale.

We understand that underwear is tricky business.

Within 30 days of delivery, you may exchange for another size, style or store credit. We’re unable to provide refunds on underwear. If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.

Please see Sale section for return and exchange policies for items on sale.

Clothing (Leggings, Sweats, T-Shirts, Socks and Sleepwear) and Swim items are eligible for a return or exchange within 30 days of delivery and with tags and original sanitary strip (swim bottoms and pieces) attached.

Please see Sale section for return and exchange policies for items on sale.

Yes, you can return or exchange your online order to any of our Knix retail stores.

We can help with returns or exchanges for purchases made in store as long as the purchase was made with a credit card. Debit purchases need to be returned or exchanged in the same retail location.

If you return products for a refund, the points from purchasing those products will be deducted from your total. It may also affect the VIP tier you’re in (i.e. if your purchase put you into the Champion tier but you return $100 worth of product and your annual spend is now $150, you will move down to the Super Fan Tier)

Knix covers the return shipping fees for exchanges and refunds initiated through our Return & Exchange Portal. Exchange orders initiated through our Return & Exchange portal are also eligible for free shipping within the USA and Canada. Please note, the shipping fees on your original order are non-refundable.