Processing Timelines

Please allow 1-2 business days for our warehouse team to pack and ship your order. During peak periods such as sales, holidays and product launches, please allow up to 4 business days for us to process your order. Once an order is placed, we cannot guarantee any address updates, order changes or cancellations. Orders placed on Friday after 1PM will not be shipped until the following Monday.

Split Shipments

Most orders will ship from a single warehouse. However, we occasionally ship from a combination of warehouse locations, so you may receive your order in multiple parts. If items from your order ship in separate packages, we’ll send you tracking information for each package when it becomes available.

Delivery Timelines

For the most up-to-date delivery time estimates, please refer to the shipping timeline at checkout. Delivery timelines do not include processing times. See above for details. All transit times are measured in business days which are Monday-Friday, excluding holidays.

Please note, all shipping timelines are estimates and are not guaranteed.

We are not able to ship to US territories (including Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa) at this time.

New to leakproof? Your first pair is risk free for 30 days. Wear them, wash them, and see how they work for your body. Not right for you? We'll refund the item price (original shipping excluded). Prefer a different size or style? We also offer free exchanges. Just email info@knix.com and we'll take care of you.

Purchased leakproof before? Within 30 days of delivery you can exchange for another size, style, or store credit. We're unable to provide refunds on underwear. If you ordered multiple pairs, please open, wash, and wear one pair only before initiating an exchange.

Still have questions? View our full policy here.