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What size am I? Great question! Check out our size guide to determine your best fit or book a Virtual Fitting.

Is Essential underwear leakproof? No. Our Essential Underwear does NOT contain our Leakproof technology and does not protect against leaks. That being said, our Essential Underwear is comfortable, practical and great for everyday wear.

Online Ordering

When I add an item to my cart, is it put on hold for me?
No, items are not reserved for you until your payment is processed and your confirmation number is received. We recommend shopping early (and having your sizing ready) in order to avoid disappointment. 

What payment method options are available?
You’re able to use a variety of payments, including credit card, Knix gift cards, PayPal, AfterPay (USA), Sezzle (CAN) and accelerated checkout options.

Other Ordering Questions

Can I collect rewards points on my sale purchase? 
Yes, purchases on knix.com and knix.ca are eligible to earn loyalty points. 

Can I pay for my purchase using a Knix gift card?
Yes, you will be able to apply a Knix gift card towards your sale purchase.

Can I change or cancel my order?
Once an order is placed, we cannot guarantee any address or order changes. If you would like to change your order, please use the “chat” feature on our website or email info@knix.com as soon as possible.  

knix.ca: Standard shipping is free on eligible orders over $100CAD*. Orders under $100CAD* are $12CAD for standard shipping. Orders delivering to NWT, Nunavut, and Yukon under $100CAD* are $20CAD for standard Canada shipping.

Free expedited shipping $150+

*After discounts, before shipping and taxes. Digital gift cards do not count towards the free shipping threshold.

knix.com: Standard shipping is free on eligible orders over $100USD*. Orders under $100USD* are $10USD for standard shipping. We are not able to ship to US territories (including Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa) at this time.

Free expedited shipping $100+

*After discounts, before shipping and taxes

How long will it take before my order is shipped? Due to a high volume of orders, it can take up to 4 business days for your items to be processed and shipped.