Our Return Policies
Holiday Returns Policy
Eligible purchases made between December 1, 2020 and December 31, 2020, may be returned or exchanged up until January 31, 2021.
- Non eligible purchases include underwear or products discounted more than 20%
For sale items with a 20% or more discount, you may exchange for another item or store credit. For sale items with less than a 20% discount, please follow our policy by product category listed on this page.
Bras, Tops & Bodysuits
All Knix bras & tops (including bodysuits) are eligible for return or exchange within 30 days of delivery. We want to make sure you can give your new top time to mold to your shape and get comfortable. Do what you want to do in it, and wash it as much as you like. If you find the fit still isn't right, message us to get a personal fit consultation before returning for the right size.
All of our Underwear bottoms (including Thigh Saver and Leakproof) are final sale and not eligible for refund or exchange. For hygenic reasons, underwear cannot be accepted.
If you have any questions about your new underwear, our team would be happy to help you at firstname.lastname@example.org
Clothing items include our T-Shirts, Sleep Set, Robe and Lounge Pants. These items are eligible for return or exchange within 30 days of delivery. However, these items need to be unworn with the tags still attached to qualify for a refund or exchange.
Items purchased during sale events or from our Last Call section with a 20% or more discount may be exchanged for another item or store credit only (excluding underwear).
Items with less than a 20% discount or purchases made using discount codes are eligible for a return or exchange.
The following are not eligible for refund or exchange
- FreshFix Air Face Mask
- Gifts with Purchase
- Original Shipping Fees
- Egift Cards
- Items purchased by third party sellers